Frequently asked questions

Pricing

How much does a custom piece cost?

Please visit the “Pricing" page to view a full breakdown of the prices for our custom work.

what methods of payment do you accept?

We currently accept most if not all of the payment methods out there including Afterpay, which allows customers to split purchases into multiple payments over time.

is there a return policy?

Since all products are either custom painted or manufactured in exact quantities by preorder all sales on custom shoes and products are final and we do not offer returns for any reason.

do you offer volume discounts?

Volume discounts are provided for orders of 3 or more.

Shipping

Can you ship to __?

 We currently only ship our work anywhere within the United States and Puerto Rico via USPS, UPS, or FedEx tracked shipping.

International shipping to Mexico & Canada is available ONLY upon request. Customer has to pay for all shipping expenses. Please email/contact us prior to ordering for this option.

do you offer Expedited/overnight shipping options?

If you do happen to need a faster delivery method, we do offer Expedited /Overnight Shipping upon request, but all shipping charges and extra fees are the responsibility of the client to pay for. If you need the overnight shipping option just contact us or send us an email and we can talk it over!

What happens if my shoes or another item do not arrive?

We will provide a tracking number for all shipments. Once the tracking number is assigned to your package and shipped, JairCustoms cannot be held liable if an item goes missing.

Can I send you my shoes or order the shoes myself?

You can absolutely send us your shoes, as long as they are in GREAT condition or NEW. You can also order the shoes you'd like yourself, and have them sent to us! Otherwise, we can order the shoes and include it in overall total cost. The shipping address for JairCustoms is given to the client after a design is agreed upon if they are providing/shipping their own shoes.

when will i receive my custom order?

Processing time varies depending on when you place your order and the artwork being made, typically our turnaround is 4-8 weeks, but during busy times or the holiday season wait times can range from 6-12 + weeks. You can send us a message for current turnaround times as well.

Rush ordering to have your order by a specific date is also available for an additional fee. Please contact us for this option.

*I'm just a person like you, and sometimes unexpected life events can cause a delay. I will always do my best to communicate with you when they do. Thank you for understanding.

What happens if my shoes are damaged when I receive them?

JairCustoms is not liable for damaged sneakers. All JairCustoms sneakers & footwear are inspected and photographed prior to shipping. All sales are final.

design/how to take care of shoes

Does the paint come off? 

The paints we use are high quality, durable and permanent. They are specifically made for canvas and leather shoes. Under normal circumstances, your custom artwork will last as long as the product painted on. The shoes are then finished with high quality finishers to ensure maximum protection.

All shoe creations are 100% water proof, dirt repellent and fade resistant, but these protective measures are only applicable under normal walking/ casual wear conditions just like regular sneakers. Your customs should not be used for prolonged running, exercising or other sporting activities. If you chose to wear your items during said activities, you are doing so at your own risk and JairCustoms is not liable.

can my shoes be washed?

We use high quality paints and finishers that allow your shoes to be spot cleaned. A damp cloth can be used to wipe away any soiling. If necessary, a mild dish detergent can also be used. Please do not use abrasive cleaners or cloths. Machine wash is also not recommended. Treat your items kindly but ENJOY them often!

Can a pair of customs be worn daily?

Yes! All of JairCustoms custom work are great for light casual wear. However, just like art and regular shoes, paint can scuff so wear at your own risk.

can you do themes other than sports?

Yes! I enjoy working on sport themes such as baseball, football, soccer, basketball, and many more, but I also focus on creating custom corporate shoes, anime or cartoon themed shoes, wedding shoes, custom cleats, and other personalized designs.

I want to place an order, what's next? 

You can send us an email via the "Custom Shoe Request Form" page or DM me on any of our social media pages! Please include in your message or email a detailed description of what you were looking to have made, on what kind of shoe, and include reference photos if you have any. This helps us get an idea of what you’re going for.  If you’re unsure of what you’d like, that’s okay too! We can work together and come up with something amazing for you.

Don't see your question here?

Please feel free to click the "Contact Us" page and send us an email or a message on Instagram or any of our other social media pages!